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C<\/span>ustomer Oriented<\/h3>\n
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Good listening skills, attention to detail, a patient temper and the ability to perceive customers\u2019 underlying issues even if they don\u2019t describe them well are some of the sub-skills for a good customer oriented professional. For me, to be customer oriented is one of the most important basic foundations to establish good communication and solid relations with your client. I will argue that customer-orientation is more than merely a marketing concept. It relies more on human sensations than on technical skills.<\/p>\n

The border between \u201cproduction-oriented era\u201d and “customer-oriented era” is not very clear as has been pointed out by a number of authors. For me, a customer-oriented behavior is a principal that needs to be present at all times. It generates constructive reactions, communications become more fluent, and the energy that you receive from your clients are always more positive.<\/p>\n


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Casper Mink<\/strong>
\nFinance Manager AEM at International Baccalaureate
\nNovember 13, 2012, Casper worked with Carlos in different groups<\/p>\n

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Carlos is a highly skilled professional who has a sharp view and very good understanding of complex business drivers. With his excellent knowledge of Salesforce, he built a model which generates unambiguous up-to-date financial information we need for financial reporting. His work enabled the finance department to reach the next level and to become a trusted business partner. Carlos is a very open and pleasant colleague with a positive view of life.<\/em><\/p>\n<\/blockquote>\n


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